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Frequently Asked Questions

What should I do if I have forgotten my password?

In case you forgot your password, you can get a new one immediately using the forgot password page. Also, our super friendly 24/7 support team will help you in real time via chat if you run into any issues. Just click on the white icon at the bottom right of this page to open a chat or email at [email protected]

Are the games fair?

At Bitwin we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any such problems!

Is all my information secure on Bitwin?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

How do I submit my documents? Where can I see the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to [email protected]. They work 24/7 and will sort everything out as fast as possible.

Best Online Casino Real Money

Prepare to become number one with Bitwin! Casino sites are dime a dozen, but we stand out among online casinos for sure. Play online casino games like never before and get a high octane experience thanks to a huge library and diversity of games, generous offers, support, transparency and amenity of our service! It is easy to hit full throttle with Bitwin. Our Welcome package for all fresh players consists of three deposits giving in total 1500 EUR and 275 freespins. But there is more! We won’t leave you on the track without fuel. Monday Reloads and Friday Free Spins are here every week to make your deposits go further. When you want to try a new online casino, be sure it has games you like. One of the reasons why Bitwin is among the best casino sites is the amount of choice. Fans of gambling will be pleased with an unparalleled list of exciting, entertaining and high quality best online casino games. Bitwin works with all leading game providers to bring you well-known games as Belatra, Betsoft Gaming, Endorphina, Evolution, iSoftBet, Netent, Play'n Go, Microgaming, BGaming, Yggdrasil, Ainsworth, Amaya, ELK, NextGen Gaming and Thunderkick. Before playing one game or the other you always can try it first for free and only then proceed with making real bets.


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